All Systems Operational

About This Site

Welcome to Walnut's status page!

Here you can find real-time operational status updates when our systems are nut working.
(We hope you do NUT ever need to visit this page, but just in case, we’re here for you.)

If anything is nut working the way it should, please contact our team at support@walnut.io.

Uptime over the past 90 days. View historical uptime.
App ? Operational
90 days ago
99.96 % uptime
Today
Demo ? Operational
90 days ago
100.0 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
Demo Customization Tool ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 28, 2024

No incidents reported today.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Partial Disruption in Capturing - Walnut Extension
Resolved - Version 1.6.42 of the extension is now live and available for download. This version resolves all issues surrounding version 1.6.41. If your extension has not already auto-updated, please update it to the latest version via the Chrome Web Store. Thank you for your patience as our team worked to resolve this issue.
Apr 26, 15:23 EDT
Partial Disruption in Capturing - Walnut Extension
Resolved - Version 1.6.42 of the extension is now live and available for download. This version resolves all issues surrounding version 1.6.41. If your extension has not already auto-updated, please update it to the latest version via the Chrome Web Store. Thank you for your patience as our team worked to resolve this issue.
Apr 26, 15:23 EDT
Update - Our team has successfully identified the root cause of the disruption, and a long-term solution is in progress. This solution will be available in version 1.6.42 of the extension. Users experiencing issues with version 1.6.41 can resolve them by uninstalling and reinstalling the extension. Our team is committed to keeping you informed, and we'll notify you here as soon as version 1.6.42 is available. Thank you for your patience and understanding.
Apr 26, 13:37 EDT
Update - We are continuing to work on a fix for this issue.
Apr 26, 10:15 EDT
Update - We are continuing to work on a fix for this issue.
Apr 26, 10:13 EDT
Identified - Our team has identified an issue with version 1.6.41 of the Walnut extension tool and are working diligently to implement a fix. The issue can be resolved in the short term by removing and reinstalling the extension. We will continue to update with ongoing developments.
Apr 26, 10:11 EDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
Partial Disruption in Analytics Data Collection
Resolved - After a thorough monitoring period, we have verified that the fix has fully resolved the disruption. All components, including web analytics and custom event tracking, have been restored to their expected functionality.

We would like to express our sincere gratitude for your patience and understanding during this incident. We appreciate your continued support, and we apologize for any inconvenience caused by the disruption.

Our team remains committed to providing reliable and high-quality services, and we will continue to work diligently to prevent similar incidents from occurring in the future.
Apr 23, 12:53 EDT
Monitoring - The fix for the misconfiguration issue in our data processing pipeline has been successfully deployed across our infrastructure. We are closely monitoring the situation to ensure that the fix has fully resolved the disruption and that analytics data collection and processing are operating normally.
Apr 23, 12:36 EDT
Identified - Our engineering team has identified the root cause of the issue. The disruption was caused by a misconfiguration in one of our data processing pipelines, leading to a bottleneck in the analytics data ingestion process. Our team is currently working on implementing a fix to resolve the misconfiguration and restore the normal data flow. We expect the fix to be fully deployed within the next 30 minutes.
Apr 23, 11:58 EDT
Investigating - We are currently experiencing a partial disruption in our analytics data collection system. As a result of this incident, some of our customers may experience incomplete or delayed analytics data collection and reporting. Our team is working diligently to resolve this issue as quickly as possible.

We apologize for any inconvenience caused by this disruption and appreciate your patience.

Walnut Incident Response Team
Apr 23, 11:53 EDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Scheduled Annual Maintenance: Encryption Key Rotation
Completed - The scheduled maintenance has been completed.
Apr 20, 04:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 EDT
Scheduled - We will be performing our annual scheduled maintenance activity to rotate the encryption keys for our production databases. This is a routine security measure that we undertake annually to ensure the continued protection of your data.

During this maintenance window, which is expected to last approximately 15 minutes, you may experience brief periods of degraded performance or intermittent connection issues with our production services.

Please note that the Demo component of our platform will not be affected during this maintenance window.

No user action is required on your part. Our team will be closely monitoring the process to minimize any potential disruptions.

We appreciate your patience and understanding as we take this proactive step to enhance the security of our systems and safeguard your data.

Thank you for your continued trust in our services.

Walnut SRE Team
Apr 17, 06:04 EDT
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

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